Privacy Policy

Last Revised: January 25, 2021

 

WHO WE ARE

LifeGuru, Inc. (“LifeGuru”, “Company”, “we”, “us”, or “our”) provides career, executive, business, life, transformational, health & well-being coaching services and related content. LifeGuru respects the privacy of our users (“user” or “you”). When you trust us with your personal information, we take our responsibility to protect it very seriously. We respect your privacy and your rights to control your personal information. With that in mind, we want to be clear about the information we collect and why.

 

The main purpose of collecting your information is to provide you with the services offered on our website at https://LifeGuru.me.  It’s relevant to you if you use our services as a coaching professional looking to be listed and conduct coaching sessions on our Site, as a visitor looking for information on our Site, as a contributor providing content to our Site, or as a customer looking to find a coach and participate in coaching sessions on our Site. Be advised that we may provide example scenarios, but they are for guidance only and do not cover all scenarios.

 

This Privacy Policy does not apply to any contact between you and a coach on our Site. If you contact a  coach through our site, their privacy policy will apply to the personal information you give them. You should ask the coach to provide specific details about their own privacy practices.

 

YOUR CONSENT

This Privacy Policy (together with our site Terms of Use and any other documents referred to in them) explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or any other media form, media channel, mobile website, or mobile application related or connected thereto (the “website” or “Site”). Please read this Privacy Policy carefully and make sure you understand it. By using our site, you are considered to have accepted and consent to our Privacy Policy as well as the general Terms of Use.

 

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OUR SITE.

THIRD-PARTY WEBSITES

Our Site may contain links to other websites that are not covered by this Privacy Policy. Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should check the other party’s Privacy Policy to make sure you understand how they collect and use your information and should take steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

COLLECTION OF YOUR INFORMATION

No information sent over the internet is completely secure. We use administrative, technical, and physical security measures to help protect your personal information as explained in this Privacy Policy, but we cannot guarantee the security of information you provide through our Site. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

 

Commonsense Rules

Do not submit, publish or upload information on the Site that you consider sensitive or private. Keep in mind that if you directly disclose personally identifiable information or personally sensitive data through LifeGuru’s profiles, messaging, sessions, webinars or emails that this information may be collected and used by others. Users which transmit confidential, personal, private, personally identifiable, or sensitive data through their profile, or in any other way on the LifeGuru Site do so at their sole risk and LifeGuru will not be liable in any way.

 

We have procedures in place to deal with situations where we suspect that an unauthorized person has had access to your personal information or this Privacy Policy has been broken. We will tell you and any appropriate authority about such a situation if we are required to do so by law.

We may collect information about you in a variety of ways when you visit our Site such as when you  register as a coach or customer on our Site, fill out a contact form, sign up for our newsletters, live-chat with other users, attend webinars or coaching sessions, or email us directly.

 

We also collect information that you voluntarily give us over the phone, by email, through live-chat services, in a comment posted on our website, or through our Site, such as filling out your profile, uploading images, photos, videos, documents, articles, or other content, requesting coaching sessions, attending coaching sessions or webinars, providing ratings or testimonials, and making purchases.

 

The information we may collect on the Site includes the following:

 

Personal Data 

Personally identifiable information, such as your name, address, email address, telephone number that you voluntarily give to us when you register on our Site or when you choose to participate in various activities related to the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using the Site.

 

Coaches may provide additional information in their profile that includes: a personal description, photograph, business name and logo, financial information, professional certifications and qualifications, insurance certificate, and membership details in professional bodies.

 

LifeGuru may allow for the creation of profiles which may be publicly searchable on the Internet and viewable by anyone. Information on your profile may be used to identify you personally by anyone. Users expressly agree that the information they upload to LifeGuru is not sensitive in nature and is true and accurate.

 

While LifeGuru may allow for the creation of anonymous profiles, it may be possible for other people to determine a user’s personal identity. LifeGuru cannot offer any guarantee or promise of anonymity to its users. Users expressly agree to not hold LifeGuru liable for this responsibility in any way. Additionally, as the Internet is not a secure environment, LifeGuru will not be liable for security breaches or for the actions of other people or users which attempt or do exploit, publish, use, transmit, or otherwise make public the personal identity or information of users. Users of LifeGuru agree that their anonymity cannot be guaranteed by LifeGuru and that they create profiles and accounts at their own risk.

 

Special Category Data – Sensitive Information

When you provide information through our Site, you are in control of the type and amount of information you provide. You may choose to provide information that may be classed as ‘special category data’.  For example, you may choose to give a coach on our Site information about your health. Special category data includes information about your mental or physical health, your racial or ethnic background, your sex life or sexuality, your political opinions, trade-union memberships, or your religious or philosophical beliefs.

By using our site to contact a coach, share a personal experience, or send us any other information, you agree to us processing your information (including any special category data you have provided) as is necessary for the service you’ve requested (for example, notifications to the coach you have chosen, or publishing your story on our Site).

We will not be responsible for the type of information you voluntarily provide through our site. However, to make sure that we keep to the General Data Protection Regulation (EU) 2016/679 (GDPR), we will ask you to tick a box, when necessary, to confirm that we have your permission to process this information. We will only process the information if you have ticked the confirmation box.

Please do not include sensitive information (such as details of your medical history) in any comment you post to our Site.

Please do not send us any information about criminal convictions, or offences using any of our online forms, or include this information in any comments you make on our Site.

 

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the LifeGuru website.

 

Analytics Data

Analytics services track and report on the use of our website, including who uses it. They give us insights into how our customers use our products, which helps us to improve the service we offer. We may get information from analytics services (for example, Google Analytics and Facebook Pixel) to evaluate your use of our site, produce reports on things such as pages visited, time spent on pages, and clicks on our Facebook posts or links, and collect and evaluate other information relating to our site and use of the internet. The information we collect is anonymous.

The providers of these analytics services use cookies and other technologies to help them analyze and provide information to us. By visiting or using our Site, you are agreeing to analytics services processing information about you for the purposes set out in this Privacy Policy.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, return, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

 

Data From Social Networks

User information from social networking sites, such as Facebook, Google+, Twitter, LinkedIn, and Instagram including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

 

Data From Testimonials, Contests, Giveaways, and Surveys

Personal and other information you may provide when entering testimonials, contests or giveaways and/or responding to surveys.

 

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. LifeGuru collects and uses your personal information to operate its website and deliver the services you have requested. We will make sure that all your personal information that we have is stored is used lawfully, in an open, honest and fair way, without removing or reducing your rights.

 

Specifically, we may use information collected about you via the Site to:

 

  • Display content on our Site in the most effective way for you and your device
  • Create and manage your account
  • Generate a personal profile about you to make future visits to the Site more personalized
  • Use the “Find My Perfect Coach” function
  • Use the “Match My Coach” function
  • Confirm booking requests by email or phone
  • Process payments and refunds
  • Fulfill and manage purchases, payments, and other transactions related to the Site
  • Deliver services (for example, coaching sessions, webinars, customer support)
  • Email you regarding your account or purchases
  • Allow you to use our interactive services including video conferencing and online chat feature
  • Use the Contact form on the coach profile page to communicate with a specific coach
  • Provide information about our services and resources that you may be interested in
  • Compile anonymous statistical data and analysis for use internally or with third parties
  • Deliver targeted advertising, coupons, newsletters, and promotions, and other information regarding our website and mobile applications to you
  • Increase the efficiency and operation of the Site
  • Monitor and analyze usage and trends to improve your experience with the Site
  • Notify you of updates to the Site
  • Offer new products, services, and/or recommendations to you
  • Perform other business activities as needed
  • Request feedback and contact you about your use of the Site
  • Resolve disputes and troubleshoot problems
  • Respond to feedback, comments, booking and customer service requests
  • Send you a newsletter (including third-party newsletter services if you have signed up for it)
  • Administer sweepstakes, promotions, and contests

 

LifeGuru tracks every message you send and receive on our website

 

As a customer or coach of LifeGuru, we send you a number of occasional emails: validation or confirmation emails, purchase notifications and account-related notifications. You cannot opt-out of these notifications, except for account-related ones.

 

When you join social media groups operated by LifeGuru, we collect any personal information that you give us and may share such information with our partners. You may be contacted by these partners via phone or email.

 

If you object to any of the above, do NOT use our website, upload information, purchase from, or create an account on the LifeGuru website.

 

Where we store your personal information

We may transfer your information, and store it, outside the European Economic Area (EEA). It may also be processed by staff outside the EEA who work for us or for one of our suppliers. These staff may be involved in, among other things, processing your payment details, providing support services such as email communications, and collecting and storing comments. By providing your personal information, you agree to that information being transferred, stored and processed outside the EEA. We will take all steps reasonably necessary to make sure your information is kept secure and in line with this Privacy Policy. We will have controls in place, such as agreements containing appropriate clauses, to make sure that your information is protected to the same standard as if it were in the UK. To protect your information we have put in place suitable physical, electronic and managerial procedures to protect information collected through our site. Only those employees, agents, contractors and other third parties who need your information for business purposes will have access to it. They will only process your personal information when we instruct them to, and they must keep the information confidential.

If we have given you (or you have chosen) a password to use to visit certain parts of our site, you must keep the password confidential. You should not share passwords with anyone.

HOW LONG WILL WE SAVE YOUR DATA

Your information will be kept with us until you notify us that you wish to delete your account.

 

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

 

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information, without notice, as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

 

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, search engines, data analysis, email delivery, hosting services, video conferencing, chat services, customer service, technical support, and advertising/marketing assistance. If we need to share your personal information we will take all reasonable steps to make sure it is handled safely and securely, and always in line with the GDPR and relevant laws.

 

Third-party service providers and suppliers receiving personal information are authorized to use your personal information only for the purpose it was originally intended or as required or permitted by law. However, unless otherwise dictated by law or agreement, we are not responsible for any improper use by such parties.

 

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may use your information or share your information with third parties for marketing purposes, as permitted by law. This may lead to us phoning or emailing you to give you information, news and offers on our services. We will not do anything not covered by this Privacy Policy, and we will not send you any spam emails. We will take all reasonable steps to make sure that we fully protect your rights and meet our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

 

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

 

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

 

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

 

Social Media Contacts

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

 

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes.

 

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

 

COOKIE POLICY

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your web browser controls to remove or reject cookies. If you choose to remove or reject cookies, you may still use our Site though this could affect certain functionality, features or services of our Site. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

 

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

 

Cookies set by the website owner are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

 

Why do we use Cookies?

 

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Site to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Site for advertising, analytics and other purposes.

 

What about other tracking technologies?

Web Beacons

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site or opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Site to another, to deliver or communicate with cookies, to understand whether you have come to our Site from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

 

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on our Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.

 

Website Analytics

We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing any of our  Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions.

 

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

 

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

 

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

 

WHAT ARE YOUR RIGHTS?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email, or write to us at the following address.

 

LifeGuru, Inc.

1858 Pleasantville Road, Suite 110

Briarcliff Manor, NY 10510, USA

Email: info@lifeguru.me

 

You are responsible for making sure that your personal information is complete, accurate and up to date. If any of your personal information changes or is incorrect, you can review and change your account by logging into your account and updating the relevant profile settings or by sending us an email at info@lifeguru.me.

 

You may request that we remove your account as long as there are no active products or services in your account. Upon closing your account, you may request that your personal data be deleted. It may take up to 30 days for account data to be deleted. After deletion, your account will be unrecoverable and inaccessible. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

 

Sometimes we will not be able to stop using your personal information when you ask us to (for example, if we need to use it by law or to keep to any regulation). Also in certain situations without personal information being stored your account may not work. We will tell you if we cannot do what you ask, or how your request might affect you, when you contact us.

OTHER WAYS OF ENSURING YOUR PRIVACY

You may amend your personal details at any time. These options are available when you login to our Site and update your profile settings. You may unsubscribe from our marketing email list and any promotional information that we or our partners may send to you by using the unsubscribe function at the bottom of the email. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

 

EU PRIVACY RIGHTS & GDPR

In some regions, such as the European Economic Area, you have rights under applicable data protection laws that allow you greater access to and control over your personal information. Under the GDPR, you have the right to control how your personal information is used and may include the right to:

  • Request access and obtain a copy of your personal information
  • Request correction of your personal information (for example, if your name or contact details have changed)
  • Request us to transfer your personal information to another person
  • Request to be kept informed of how we process your personal information
  • In certain circumstances, you may restrict the processing of your personal information and you may also have the right to object to the processing of your personal information
  • In certain situations, you may request us to delete your  personal information

 

To make any such request, please use the contact details provided above. We will consider and act upon any request in accordance with applicable data protection laws.

 

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

 

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

 

CALIFORNIA PRIVACY RIGHTS

If you are a resident of California, additional rights and procedures applicable to your personal information are set forth in our Privacy Notice to California Residents. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

 

If you are under 18 years of age, reside in California, and have a registered account on our Site, you have the right to request removal of unwanted data that you publicly post on that Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.

 

TERMS AND CONDITIONS

Please also visit our terms and conditions section on each of our Site establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us:

 

LifeGuru, Inc.

1858 Pleasantville Road, Suite 110

Briarcliff Manor, NY 10510, USA

Or send us an email at info@LifeGuru.me

 

CHANGES TO THIS STATEMENT

We reserve the right to make changes to this Privacy Policy at any time and for any reason. LifeGuru will occasionally update this Privacy Policy to reflect company and customer feedback. We will alert you about any changes by updating the “Last Revised” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy for updates and to stay informed of how LifeGuru is protecting your information. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.