Last Revised: January 25, 2021
WHO WE ARE
LifeGuru, Inc. (“LifeGuru”, “Company”, “we”, “us”, or “our”) provides career, executive, business, life, transformational, health & well-being coaching services and related content. LifeGuru respects the privacy of our users (“user” or “you”). When you trust us with your personal information, we take our responsibility to protect it very seriously. We respect your privacy and your rights to control your personal information. With that in mind, we want to be clear about the information we collect and why.
The main purpose of collecting your information is to provide you with the services offered on our website at https://LifeGuru.me. It’s relevant to you if you use our services as a coaching professional looking to be listed and conduct coaching sessions on our Site, as a visitor looking for information on our Site, as a contributor providing content to our Site, or as a customer looking to find a coach and participate in coaching sessions on our Site. Be advised that we may provide example scenarios, but they are for guidance only and do not cover all scenarios.
COLLECTION OF YOUR INFORMATION
Do not submit, publish or upload information on the Site that you consider sensitive or private. Keep in mind that if you directly disclose personally identifiable information or personally sensitive data through LifeGuru’s profiles, messaging, sessions, webinars or emails that this information may be collected and used by others. Users which transmit confidential, personal, private, personally identifiable, or sensitive data through their profile, or in any other way on the LifeGuru Site do so at their sole risk and LifeGuru will not be liable in any way.
We may collect information about you in a variety of ways when you visit our Site such as when you register as a coach or customer on our Site, fill out a contact form, sign up for our newsletters, live-chat with other users, attend webinars or coaching sessions, or email us directly.
We also collect information that you voluntarily give us over the phone, by email, through live-chat services, in a comment posted on our website, or through our Site, such as filling out your profile, uploading images, photos, videos, documents, articles, or other content, requesting coaching sessions, attending coaching sessions or webinars, providing ratings or testimonials, and making purchases.
The information we may collect on the Site includes the following:
Personally identifiable information, such as your name, address, email address, telephone number that you voluntarily give to us when you register on our Site or when you choose to participate in various activities related to the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using the Site.
Coaches may provide additional information in their profile that includes: a personal description, photograph, business name and logo, financial information, professional certifications and qualifications, insurance certificate, and membership details in professional bodies.
LifeGuru may allow for the creation of profiles which may be publicly searchable on the Internet and viewable by anyone. Information on your profile may be used to identify you personally by anyone. Users expressly agree that the information they upload to LifeGuru is not sensitive in nature and is true and accurate.
While LifeGuru may allow for the creation of anonymous profiles, it may be possible for other people to determine a user’s personal identity. LifeGuru cannot offer any guarantee or promise of anonymity to its users. Users expressly agree to not hold LifeGuru liable for this responsibility in any way. Additionally, as the Internet is not a secure environment, LifeGuru will not be liable for security breaches or for the actions of other people or users which attempt or do exploit, publish, use, transmit, or otherwise make public the personal identity or information of users. Users of LifeGuru agree that their anonymity cannot be guaranteed by LifeGuru and that they create profiles and accounts at their own risk.
Special Category Data – Sensitive Information
When you provide information through our Site, you are in control of the type and amount of information you provide. You may choose to provide information that may be classed as ‘special category data’. For example, you may choose to give a coach on our Site information about your health. Special category data includes information about your mental or physical health, your racial or ethnic background, your sex life or sexuality, your political opinions, trade-union memberships, or your religious or philosophical beliefs.
By using our site to contact a coach, share a personal experience, or send us any other information, you agree to us processing your information (including any special category data you have provided) as is necessary for the service you’ve requested (for example, notifications to the coach you have chosen, or publishing your story on our Site).
We will not be responsible for the type of information you voluntarily provide through our site. However, to make sure that we keep to the General Data Protection Regulation (EU) 2016/679 (GDPR), we will ask you to tick a box, when necessary, to confirm that we have your permission to process this information. We will only process the information if you have ticked the confirmation box.
Please do not include sensitive information (such as details of your medical history) in any comment you post to our Site.
Please do not send us any information about criminal convictions, or offences using any of our online forms, or include this information in any comments you make on our Site.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the LifeGuru website.
Analytics services track and report on the use of our website, including who uses it. They give us insights into how our customers use our products, which helps us to improve the service we offer. We may get information from analytics services (for example, Google Analytics and Facebook Pixel) to evaluate your use of our site, produce reports on things such as pages visited, time spent on pages, and clicks on our Facebook posts or links, and collect and evaluate other information relating to our site and use of the internet. The information we collect is anonymous.
Data From Social Networks
User information from social networking sites, such as Facebook, Google+, Twitter, LinkedIn, and Instagram including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
Data From Testimonials, Contests, Giveaways, and Surveys
Personal and other information you may provide when entering testimonials, contests or giveaways and/or responding to surveys.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. LifeGuru collects and uses your personal information to operate its website and deliver the services you have requested. We will make sure that all your personal information that we have is stored is used lawfully, in an open, honest and fair way, without removing or reducing your rights.
Specifically, we may use information collected about you via the Site to:
- Display content on our Site in the most effective way for you and your device
- Create and manage your account
- Generate a personal profile about you to make future visits to the Site more personalized
- Use the “Find My Perfect Coach” function
- Use the “Match My Coach” function
- Confirm booking requests by email or phone
- Process payments and refunds
- Fulfill and manage purchases, payments, and other transactions related to the Site
- Deliver services (for example, coaching sessions, webinars, customer support)
- Email you regarding your account or purchases
- Allow you to use our interactive services including video conferencing and online chat feature
- Use the Contact form on the coach profile page to communicate with a specific coach
- Provide information about our services and resources that you may be interested in
- Compile anonymous statistical data and analysis for use internally or with third parties
- Deliver targeted advertising, coupons, newsletters, and promotions, and other information regarding our website and mobile applications to you
- Increase the efficiency and operation of the Site
- Monitor and analyze usage and trends to improve your experience with the Site
- Notify you of updates to the Site
- Offer new products, services, and/or recommendations to you
- Perform other business activities as needed
- Request feedback and contact you about your use of the Site
- Resolve disputes and troubleshoot problems
- Respond to feedback, comments, booking and customer service requests
- Send you a newsletter (including third-party newsletter services if you have signed up for it)
- Administer sweepstakes, promotions, and contests
LifeGuru tracks every message you send and receive on our website
As a customer or coach of LifeGuru, we send you a number of occasional emails: validation or confirmation emails, purchase notifications and account-related notifications. You cannot opt-out of these notifications, except for account-related ones.
When you join social media groups operated by LifeGuru, we collect any personal information that you give us and may share such information with our partners. You may be contacted by these partners via phone or email.
If you object to any of the above, do NOT use our website, upload information, purchase from, or create an account on the LifeGuru website.
Where we store your personal information
If we have given you (or you have chosen) a password to use to visit certain parts of our site, you must keep the password confidential. You should not share passwords with anyone.
HOW LONG WILL WE SAVE YOUR DATA
Your information will be kept with us until you notify us that you wish to delete your account.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information, without notice, as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, search engines, data analysis, email delivery, hosting services, video conferencing, chat services, customer service, technical support, and advertising/marketing assistance. If we need to share your personal information we will take all reasonable steps to make sure it is handled safely and securely, and always in line with the GDPR and relevant laws.
Third-party service providers and suppliers receiving personal information are authorized to use your personal information only for the purpose it was originally intended or as required or permitted by law. However, unless otherwise dictated by law or agreement, we are not responsible for any improper use by such parties.
We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
We may share your information with our business partners to offer you certain products, services or promotions.
Social Media Contacts
If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes.
Sale or Bankruptcy
What are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Site to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Site for advertising, analytics and other purposes.
What about other tracking technologies?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site or opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Site to another, to deliver or communicate with cookies, to understand whether you have come to our Site from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
WHAT ARE YOUR RIGHTS?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email, or write to us at the following address.
1858 Pleasantville Road, Suite 110
Briarcliff Manor, NY 10510, USA
You are responsible for making sure that your personal information is complete, accurate and up to date. If any of your personal information changes or is incorrect, you can review and change your account by logging into your account and updating the relevant profile settings or by sending us an email at firstname.lastname@example.org.
Sometimes we will not be able to stop using your personal information when you ask us to (for example, if we need to use it by law or to keep to any regulation). Also in certain situations without personal information being stored your account may not work. We will tell you if we cannot do what you ask, or how your request might affect you, when you contact us.
OTHER WAYS OF ENSURING YOUR PRIVACY
You may amend your personal details at any time. These options are available when you login to our Site and update your profile settings. You may unsubscribe from our marketing email list and any promotional information that we or our partners may send to you by using the unsubscribe function at the bottom of the email. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
EU PRIVACY RIGHTS & GDPR
In some regions, such as the European Economic Area, you have rights under applicable data protection laws that allow you greater access to and control over your personal information. Under the GDPR, you have the right to control how your personal information is used and may include the right to:
- Request access and obtain a copy of your personal information
- Request correction of your personal information (for example, if your name or contact details have changed)
- Request us to transfer your personal information to another person
- Request to be kept informed of how we process your personal information
- In certain circumstances, you may restrict the processing of your personal information and you may also have the right to object to the processing of your personal information
- In certain situations, you may request us to delete your personal information
To make any such request, please use the contact details provided above. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
CALIFORNIA PRIVACY RIGHTS
If you are a resident of California, additional rights and procedures applicable to your personal information are set forth in our Privacy Notice to California Residents. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account on our Site, you have the right to request removal of unwanted data that you publicly post on that Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.
TERMS AND CONDITIONS
Please also visit our terms and conditions section on each of our Site establishing the use, disclaimers, and limitations of liability governing the use of our website.
1858 Pleasantville Road, Suite 110
Briarcliff Manor, NY 10510, USA
Or send us an email at info@LifeGuru.me
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